Session 1. Emotion Intelligence

Emotional Intelligence is among the most important aspects of management. Dan Goleman’s classic, Emotional Intelligence, is a must-read for any aspiring manager. It’s foundational for professional development - how to manage situations, ability to manage upwardly-and-downwardly, and driving to a result-oriented relationships with your colleagues.


The premise is this: IQ, most believe, is hereditary (to some extent). You are likely born with the aptitude to process, analyze and execute on information based on your intelligence. EQ, emotional intelligence is a difference matter all together. You can improve your emotional understanding through time, which is conditioned on your ability to learn from situations and handle the next situation better. EQ, I believe, is just as impactful as IQ. The most successful people have a combination of both EQ & IQ.

Workshop Items

  1. Have you ever been so bothered by a work environment situation that was so nerve racking that it bothered you at your core? What was the circumstance? Where were you in your life - had you been exposed those situations before or like it?

  2. Now think, how did you handle the situation? Did you do or say anything that left a negative or positive impact on those around you?

  3. What are the major lessons? How would you reconstruct that situation going forward so that you are mentally prepared for the situation again?

  4. Can you extrapolate how this would work in other controlled environments? Are there other situations you could apply this to?

Real-life example:

Imran is an operations manager at Grahambino, a 12-month old fast growing tech firm. Imran was holding a meeting with his direct reports after changing the organizational charts. He had previously held one-on-one meetings with his colleagues about their new roles. Everyone seemed on the same page and understood the direction. Low-and-behold, one of the frustrated team mates, Omar, used the team meeting to voice his frustration - expecting other colleagues to also ‘chime in’. Knowing the team was fragile and the company was young, Omar was confident he could lead the team better. The situation was highly uncomfortable for Imran and the room became silent after Omar ranted about his displeasure of the changes. (Note that Imran had previously met with Omar about the changes. Imran seemed to be on the same page.) . Question: How do you handle this situation? Apply the workshop items to the questions.


There is a lot of learning related to Emotion Intelligence. I highly recommend one of Dan Goleman’s many books on the topic. EQ takes time, but the best managers and leaders are able to handle a wide variety of difficult and unscripted situations with EQ tools.